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    • A model of customer-centric banking practices for corporate clients in Bangladesh 

      Andaleeb, Dr. Syed Saad; Rashid, Mamunur Harunur; Rahman, Quazi Akhlaqur (© 2016 Emerald Group Publishing Ltd., 2016)
      Customer-centric banking envisions that banks should meet both tangible and intangible satisfaction criteria of their customers. The purpose of this paper is to investigate the customer-centric banking practices that drive ...