Browsing by Subject "Hospitals"

Now showing items 1-7 of 7

    • Determinants of customer satisfaction with hospitals: a managerial model 

      Andaleeb, Syed Saad (© 1998 Published by MCB UP Ltd., 1998)
      States that rapid changes in the environment have exerted significant pressures on hospitals to incorporate patient satisfaction in their strategic stance and quest for market share and long‐term viability. This study ...

    • Doctors' service orientation in public, private, and foreign hospitals 

      Andaleeb, Syed Saad; Siddiqui, Nazlee; Khandakar, Shahjahan (© 2007 Emerald Group Publishing Limited., 2007)
      The purpose of this study is to propose a doctors' service orientation (DSO) scale and uses it to compare the services received in public, private and foreign hospitals in a developing country from the patient's perspective. ...

    • Hospital advertising: the Influence of perceptual and demographic factors on consumer dispositions 

      Andaleeb, Syed Saad (© 1994 MCB UP Limited, 1994)
      Examines the factors that influence consumer dispositions toward hospital advertising. Both perceptual and demographic variables were included in the analysis. The results suggest that when hospital advertisements are ...

    • Patient satisfaction with health services in Bangladesh 

      Andaleeb, Syed Saad; Siddiqui, Nazlee; Khandakar, Shahjahan (© 2007 The Author, Oxford University Press in association with The London School of Hygiene and Tropical Medicine., 2007)
      Concern over the quality of health care services in Bangladesh has led to loss of faith in public and private hospitals, low utilization of public health facilities, and increasing outflow of Bangladeshi patients to ...

    • Service experiences in hospitals in Bangladesh: are there gender inequities? 

      Andaleeb, Syed Saad; Millet, Ido (© Emerald Group Publishing Limited, 2010)
      Purpose – The disparities faced by women, especially in Bangladesh, have a long and contentious history. From education and employment to health care and other social products, the marginalization of women has been stark. ...

    • Service quality in public and private hospitals in urban Bangladesh: a comparative study 

      Andaleeb, Syed Saad (© 2000 Elsevier Science Ireland Ltd., 2000)
      This study compared the quality of services provided by private and public hospitals in urban Bangladesh. Using twenty-four scale items, patient perceptions were sought on five aspects of service quality including ...

    • The structure of service quality perceptions for multiple-encounter services 

      Andaleeb, Syed Saad; Kara, Ali (© 2013 Wolters Kluwer Health., 2013)
      The objective of this study was to examine a complex service environment-hospitals-to suggest how service quality could be reframed and measured for multiple-encounter service situations more effectively. SUBJECTS:: In ...