Browsing by Subject "Customer satisfaction"
Now showing items 1-20 of 128
-
The adoption and perception of islamic banking in Bangladesh
(Brac University, 2024-01)This report looks at Exim Bank Limited, a leading financial institution in Bangladesh, and its Shariah-compliant Islamic banking operations. It examines the key principles, products, and performance of Exim Bank's Islamic ... -
Analysis of consumer satisfaction level on bKash Limited as a mobile financial service provider
(BRAC University, 2017-08-29)bKash Limited is a subsidiary of BRAC Bank. It was first originated in 2010 as a joint venture between BRAC Bank Limited, Bangladesh and Money in Motion LLC, USA. Mainly it is a private limited company which is created ... -
Analysis of customer satisfaction level of Dutch Bangla Bank Limited, (DBBL)
(Brac University, 2019-08)This report is about “Analysis of Customer satisfaction of Dutch Bangla Bank Limited”. The report is the mirror of the hard work I have done in the period of my three months of internship program. The report mainly explains, ... -
Analysis of customer satisfaction level of Dutch Bangla Bank Limited, DBBL
(BRAC University, 2016-12-15)In the modern era, banks are playing a key role for the development of the economy. Like any other country, this case is same in Bangladesh as well. Nowadays, the elements of a bank have expanded to such an extent that it ... -
An analysis of the sales activities and customer satisfaction management experience of Everjobs Bangladesh
(BRAC University, 2016-09-20)In the period of 21st Century, with the help of technology, people are getting all the information through internet and electronic devices at the tap of any finger they want anytime. Capital investment of business has taken ... -
Analysis on retail banking and customer satisfaction of One Bank
(BRAC Univeristy, 2016-12-26)A temporary position project is critical and fundamental for obtaining background through learning and spreading the extent of Knowledge. Fundamental center of this report is gone for giving an exhaustive picture to the ... -
Analyzing Bangladeshi women's views on premium sanitary napkins to boost SMC Enterprise Limited's brand “Joya”
(Brac University, 2024-04)The report on ‘Analyzing Bangladeshi women's views on premium sanitary napkins to boost SMC Enterprise Limited's brand “Joya”.’ is considered as a brief representation of my knowledge, experience and performance as marketing ... -
Analyzing customer satisfaction about online banking services of Jamuna Bank Limited
(BRAC Univeristy, 2016-12-15)Banks are now a days the most trusted financial organizations to the people all over the world. They make satisfied their customer by offerings different banking services. Jamuna Bank Limited plays a vital role in forecasting ... -
Analyzing the current market situation and future potential of Rasel Industries Ltd in Mymensingh division
(Brac University, 2019-12)Rasel Industries LTD (RIL) is one of the most rising force in the automobile sector in Bangladesh. With a loyal customer base they are the pioneer in providing value for money motorcycle to the people of Bangladesh. RIL ... -
Analyzing the factors that influence customer service quality in IFIC Bank PLC
(Brac University, 2024-05)This paper is the outcome of my two-month internship programme at the IFIC Bank PLC, Agrabad Branch, Chittagong. International Finance Investment and Commerce Bank PLC is classified as a first-generation bank. It has ... -
Applying SERVQUAL model to measure online customer satisfaction in online healthcare services
(Brac University, 2023-10)The report consists of three chapters. The first chapter is an overview of the internship experience in the organization. The second chapter is about the organization in which the internship was performed. Finally, the ... -
Applying SERVQUAL model to measure online customer satisfaction in OTT services in Bangladesh
(Brac University, 2023-10)This report, which is divided into three chapters, covers the organization's background information, my internship experience there, and the topic I chose for this study, which is "Applying SERVQUAL Model to Measure Online ... -
Ascribing dimensions enhancing employee innovation: function of job characteristics, psychological capital (PsyCap), work-based learning (WBL) and inventive environment
(Brac University, 2022-02)Trust Bank Limited is a great proponent and supporter of financial-inclusion and has devised products to assist people. They focus on clients by placing them at the core of strategy formulation to help them grasp utmost ... -
Assessing the effectiveness of HRM techniques and implementing training and development programs to enhance customer satisfaction at BEXIMCO Pharmaceuticals Ltd
(Brac University, 2023-11-23)One of the biggest companies in Bangladesh is called BEXIMCO. Our mission is to improve the welfare and health of people by offering modern, reasonably priced medications that are produced in strict accordance that maintain ... -
An assessment of the digital transformation of Mercantile Bank Limited
(Brac University, 2023-01)This report aims to provide a comprehensive analysis of the digital transformation efforts of Mercantile Bank Limited (MBL) and their impact on the bank's performance and customers. The results indicate that MBL has made ... -
The brand image analysis in customer satisfaction of MyBL app
(Brac University, 2023-10)The MyBL app gives Banglalink customers control over their mobile services, products, and accounts. It offers essential features, loyalty programs, customer care, community engagement, and more. In a competitive telecom ... -
Consumer behavior towards Bata Shoe Company in Bangladesh: a study on customer satisfaction, brand loyalty, and buying patterns
(Brac University, 2023-04)This research examines the consumer behavior towards Bata Shoe Company in Bangladesh by analyzing customer satisfaction, brand loyalty, and buying patterns. The research was conducted through a survey of 219 respondents ... -
Contentment of clients and customers on the provided services of Fly Far International
(BRAC University, 2023-05)In 2017, "Fly Far International" began taking baby steps. Its initial inventory was the granting of visas. Later in 2018, we will put all of our attention into processing immigrant and student visas as well as Umrah packages. ... -
Critical aspects of general banking and employee behavior that improves customer experience
(Brac University, 2022-06)This internship report is being written to complete a requirement for my BBA degree. This paper is an overview of my research on “Critical Aspects of general banking and Employee behavior that Improves Customer ... -
The Current state of ride-sharing apps in Bangladesh: are they successful in achieving customer satisfaction?
(BRAC University, 2023-06)This report portrays a detailed picture of the organizational practices of SRG Bangladesh Limited and the current state of ride-sharing apps in Bangladesh, are they able to achieve the necessary customer satisfaction? The ...
