Browsing by Subject "Customer relations--Management"
Now showing items 1-9 of 9
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An analysis of before and after situations of CRM (customer relationship management) implementation in the banking sector
(Brac University, 2022-09)Internships are essential to offer students with work experience and the opportunity to apply their theoretical knowledge to the real world. This program can establish a greater equilibrium between theory and application. ... -
Customer relationship management during Covid-19 pandemic of Southeast Bank Limited
(Brac University, 2021-04)Maintaining esteem relationship with the client is one of the integral parts of banking industry. But in this Covid-19 situation each and every organization adopting new ways to give proper customer service. In my ... -
Determinants of cross-selling opportunities impacting customer lifetime value at Runner Automobile PLC
(Brac University, 2023-06)This study explores at how the cross-selling opportunities at Runner Automobile PLC affect customer lifetime value (CLV). Service quality, cross-selling opportunities, and customer retention strategies are the three primary ... -
GrabSoft’s client relationship management during Covid 19 crisis
(Brac University, 2021-06)This report deals with the factors that relate to client relationship management throughout the covid crisis, that has been present worldwide. The pandemic has led to changes in businesses which includes many firms to ... -
Implementing a customer relationship management framework to improve BRAC's global resource mobilisation efforts
(Brac University, 2023-05)This research looks at how BRAC improved its global resource mobilisation efforts by implementing a customer relationship management (CRM) framework. According to the study, a CRM framework's utilisation is positively ... -
Integration of digital loyalty program for hospitality industry
(Brac University, 2024-01)The report describes the on-site employment experience that I obtained while working as an intern with Paragon Ceramic Industries Ltd for its sister concern Paragon Hospitality Management in the Digital Marketing department. ... -
Role of employee behavior in CRM success: analyzing the impact of employee attitudes, communication skills and customer centric behavior on CRM effectiveness of AKSID Corporation Limited
(Brac University, 2024-02)Leading importer and distributor of Sika building chemicals in Bangladesh, AKSID guarantees seamless logistics and effective inventory control. As well as AKSID is a construction services specialist; evidence of this can ... -
A study on the environment and operations of Kuehne + Nagel Bangladesh Limited
(Brac University, 2023-10)Kuehne + Nagle Ltd. is a multinational freight forwarding organisation that was founded in 1890 by August Kuehne and Friedrich Nagel in Bremen, Germany. Over the decades the company has established itself as the top ... -
Understanding the influence and effectiveness of applying the Customer management system on Foodpanda Bangladesh
(BRAC University, 2023-01)One of the key components for the organization based on service providers is the customer management system. It shares a connection with the other departments and contributes significantly to the accomplishments of the ...
