Browsing by Subject "Consumer satisfaction"
Now showing items 1-20 of 27
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Analysis on overall customer satisfaction level of United Commercial Bank Ltd.
(Brac University, 2021-01)United Commercial Bank Limited is a first generation bank which has been serving their customers with the best quality of services. UCBL has contributed in country’s economy and social welfare for the past years. This ... -
Applying SERVQUAL model to measure online customer satisfaction in OTT services in Bangladesh
(Brac University, 2023-10)This report, which is divided into three chapters, covers the organization's background information, my internship experience there, and the topic I chose for this study, which is "Applying SERVQUAL Model to Measure Online ... -
The brand image analysis in customer satisfaction of MyBL app
(Brac University, 2023-10)The MyBL app gives Banglalink customers control over their mobile services, products, and accounts. It offers essential features, loyalty programs, customer care, community engagement, and more. In a competitive telecom ... -
Comparative analysis of customer satisfaction between Siemens Elevators and competitors in the market
(BRAC University, 2023-06)The aim of this internship assignment is to compare customer satisfaction level between Siemens Elevators and its market competitors. This analysis was conducted using a combination of primary and secondary research. Surveys ... -
Consumer’s brand switching tendency inside telecommunication industry
(Brac University, 2022-09)The telecommunications sector is one of the service sectors, where development is accelerating and, as a result, the economy and job market are improving. Today, the majority of individuals utilize mobile services for ... -
Customer satisfaction of e-commerce in Bangladesh
(BRAC University, 2016)E-commerce has brought a new era of shopping trend in Bangladesh. It has opened so many opportunities for business along with new trend for the customers. In this report I have tried to bring the some facts of Online ... -
Customer satisfaction of online shopping and E-Commerce business in Bangladesh
(Brac University, 2021-11)As we all know currently days, E-commerce has brought a brand-new means of searching trend in Bangladesh. It’s opened such a large amount of opportunities for business together with new trend for the shoppers. During ... -
Customer satisfaction on customer services of UCB Bank
(Brac University, 2022-02)I have secured an intern position at UCB Bank Sonargaon Janapath branch at uttara. So i have written a report in the context of this bank. My report topic is “customer satisfaction on customer services of UCB Bank. Doing ... -
Customer satisfaction with government banks: a study on Agrani Bank Limited
(Brac University, 2019-04)This internship report based on the three month long internship program that I had successfully completed in Agrani Bank Limited as a requirement of my MBA program. At the initial stage of this report, I have provided with ... -
Customers-purchase decision: a study on Aamra Networks Limited
(Brac University, 2021-03)Aamra Networks Limited is one of the leading companies providing internet and related products to the people who depend on IT products for their personal lives and business activities. To know about the company and “customers ... -
Evaluation of consumer services of a commercial bank: a study on Sonali Bank Limited
(Brac University, 2021-10)The report was created to find out the level of consumer satisfaction from the users who take different services from the Sonali bank Limited and this report is developed on primary research of twenty-five sample of customer ... -
Evaluation of customer satisfaction level: a study on customer service in SME loan disbursement of Prime Bank-Wari Branch
(BRAC University, 2018-12)The following report has been prepared as part of the internship program as a requirement for the Masters of Business Administration of BRAC University Bangladesh and it aims towards providing an overview on the Satisfaction ... -
Evaluation of customer satisfaction of Shahjalal Islami Bank PLC
(Brac University, 2024-03)Shahjalal Islamic Bank Limited (SJIBL), a well-known Islamic bank in Bangladesh that was established on May 10, 2001, is dedicated to providing high-quality services that are consistent with the principles of Islamic ... -
Examining the influence of career development opportunities on employee satisfaction at Summit Power Limited
(Brac University, 2023-10)In our country electricity plays an important role to maintain the economic growth and also the development of our country. And we can see that SUMMIT POWER LIMITED is doing their best to gain success in all those arias ... -
Exploring the factors influencing customer satisfaction of foodpanda elderly people (above 50 years)
(Brac University, 2023-05)With a variety of facilities, Foodpanda BD has been working to assure customer satisfaction. During the whole process of my internship, I have focused on the elderly customers' preferences and satisfaction. This report ... -
Factors influencing customer satisfaction in Grameenphone
(BRAC University, 2018-11)In the telecommunication sector of Bangladesh, competition is getting immense. In order to retain customers, companies need to attract their customers finding new pathways. One of the biggest problems is that the change ... -
Impact evaluation and client satisfaction of Northwest Microfinance Expansion Project
(BRAC Research and Evaluation Division (RED), 2007-09)Bangladesh is known for its microfinance outreach. However. the density of microfinance is not evenly distributed. The poorer region, specially the northwestern part of Bangladesh has long been underserved by the ... -
The impact of customer interaction and after-sales service on customer satisfaction in the FMCG industry during pandemic
(Brac University, 2022-01)The internship report contains all the information about my internship at GETCO Business Solution Ltd. I learned about query management through my internship opportunity. The fundamental client of my company is Unilever ... -
Impact of customer satisfaction in the growth of construction consultancy firms
(Brac University, 2019-05)Deltadesh (Pvt.) Ltd is a100% Dutch owned company in Bangladesh that is solely focusing on Construction Project Management Consultancy, Development, Implementation and Quality Management. The company combines a contribution ... -
Impact of digitalization of service request (information update) for customer satisfaction
(Brac University, 2022-09)Bank Asia Ltd. is renowned for its incredible dedication to the local and international currency markets. According to various reports, it is proven that BA provides top-notch customer service, and they are continuously ...
