Browsing by Author "Andaleeb, Syed Saad"
Now showing items 41-53 of 53
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Service quality perceptions and patient satisfaction: a study of hospitals in a developing country
Andaleeb, Syed Saad (© 2001 Elsevier Science Ltd., 2001)Patients’ perceptions about health services seem to have been largely ignored by health care providers in developing countries. That such perceptions, especially about service quality, might shape confidence and subsequent ... -
Stakeholder insights for effective higher education management
Andaleeb, Syed Saad (© 2008 published jointly by BAFED and BU-IED, 2008)This paper looks at human development in higher education through the lens of its users (the alumni). Tertiary education in Bangladesh has recorded over a five-fold growth since its birth in 1971. Yet, the participation ... -
Strategic marketing management in Asia: case studies and lessons across industries
(© 2017 Emerald Publishing, 2016-11-15)To continue the current growth momentum, excel in all phases of business, and create future management leadership in Asia and across the globe, there is a felt need to develop a deep understanding of the Asian business ... -
The strategy pyramid: strategic marketing analysis for developing countries
Andaleeb, Syed Saad; Gardner, David M. (© 1990 The Haworth Press, Inc., 1990)Are low income economies destined to remain outstripped by the developed world in all aspects pertaining to standards of living? Are they constrained by their strategic stance? Improvements should eventually come as these ... -
Street abuse: Drawing the line
Andaleeb, Syed Saad (The Daily Star, 2015-09-18) -
Street usage: a call for behaviour change
Andaleeb, Syed Saad (The Daily Star, 2014-08-12) -
The structure and measures of service quality perceptions for multiple-encounter services: a study of hospitals in Bangladesh
Andaleeb, Syed Saad (© 2014 W. S. Maney & Son Ltd., 2014)This paper examines a complex multiple-encounter service environment – hospitals in a developing country – and suggests that service quality measures ought to be tied to key actors’ performance metrics. Based on face-to-face ... -
The structure of service quality perceptions for multiple-encounter services
Andaleeb, Syed Saad; Kara, Ali (© 2013 Wolters Kluwer Health., 2013)The objective of this study was to examine a complex service environment-hospitals-to suggest how service quality could be reframed and measured for multiple-encounter service situations more effectively. SUBJECTS:: In ... -
Technical complexity and consumer knowledge as moderators of service quality evaluation in the automobile service industry
Andaleeb, Syed Saad; Basu, Amiya K. (© 1994 New York University., 1994)The relationship between a customer's assessment of the service quality of an automobile service/repair facility and five factors—(1) perceived fairness of the facility and its personnel, (2) empathy, (3) responsiveness, ... -
Television news in Bangladesh: intersection of market-oriented journalism and perceived credibility
Andaleeb, Syed Saad; Rahman, Anis (© 2014 AMIC/SCI-NTU.Routledge, 2014)The television medium has occupied a dominant place in Bangladesh. With the unprecedented expansion of the television industry, questions are being raised about a palpable rise in market-oriented journalism (MOJ) in the ... -
Usage of academic libraries: the role of service quality, resources, and user characteristics
Simmonds, Patience L.; Andaleeb, Syed Saad (© Graduate School of Library and Information Science. University of Illinois at Urbana-Champaign, 2001)Competitive pressures from different information providers; widely available information resources; rising costs of books, serials, and electronic resources; and emerging new technologies and services providing information ... -
Violence against women: whither law enforcers?
Andaleeb, Syed Saad (The Daily Star, 2018-04-16) -
The widening scourge of sexual harassment
Andaleeb, Syed Saad (The Daily Star, 2018-03-09)