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    Effectiveness of the grievance mechanism

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    13104242_BBA.pdf (1.098Mb)
    Date
    2017-05-07
    Publisher
    BRAC University
    Author
    Alam, Sharika Sayara
    Metadata
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    URI
    http://hdl.handle.net/10361/8635
    Abstract
    Standard Chartered Bank is one of the leading foreign banks in the country. It has 25 branches all over the country which is very less compared to other local banks but still making money better than any other banks. From the preferences of customers, Standard Chartered stands second in the row. However, in earning revenues, SCB is leading in the race.it provides various types of banking facilities to the customer considering their income, preferences and religious point of view. This report is a fruitful result of my training period. Every information is written based on my practical experience, help from colleagues, and some journals on website. I made questionnaire to gather personal comments on the subject. Grievance is one topic which is seen in every organization to some extent. Every company has a mechanism to handle grievance. But the main focal of the issue is, how well the mechanism is able to mitigate grievance and can build a friendly working environment where the employer- employee relation blossoms. Considering the importance of such issue, I decided to do an analysis on the topic and hence this report.
    Keywords
    Standard Chartered Bank; Grievance procedures
     
    Description
    This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2017.
     
    Cataloged from PDF version of internship report.
     
    Includes bibliographical references (page 27).
    Department
    BRAC Business School, BRAC University
    Collections
    • Internship Report, BBA (Brac Business School)

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