I have done my internship in Janata Bank Limited as a requirement of BRAC Business School.
Internship provides an opportunity to translate the theoretical concepts into real life working
environment. I achieve a commendable knowledge on general banking. The report emphasize on
the “Consumer Perception about General Banking Activities of Janata Bank Limited” highlights
products and services offered by the bank to its customers, ranges of these services, their
different features, quality of service. I have conducted a customer survey and for this customer
survey 19 questions have been asked to 40 different customers of JBL. In this report I have also
covered my survey findings analysis, some other findings throughout my internship program and
some recommendations for Janata Bank Limited.
