• Login
    • Library Home
    View Item 
    •   BracU IR
    • Brac Business School (BBS)
    • Internship Report, BBA (Brac Business School)
    • View Item
    •   BracU IR
    • Brac Business School (BBS)
    • Internship Report, BBA (Brac Business School)
    • View Item
    JavaScript is disabled for your browser. Some features of this site may not work without it.

    360 degree view and gap service modality of financial service in Grameenphone Ltd.

    Thumbnail
    View/Open
    12104236_BBA.pdf (1.633Mb)
    Date
    2016-08-14
    Publisher
    BRAC University
    Author
    Urmi, Shaila Sultana
    Metadata
    Show full item record
    URI
    http://hdl.handle.net/10361/7827
    Abstract
    MobiCash, Bill payment and Ticketing service is known as financial service of Grameenphone Ltd. These are service that emphasis more on GP revenue. In this report there is discussion about telecom industry, Grameenphone ltd where company overview as structure, and functions. GP is the platform of brand promising as well as their core objective, values, and strategy make the way to go beyond with customer’s needs. Some policies are discussed here regarding making business run and way of or working. There is also discussion of MobiCash service process, Bill payment system, Cash in and cash out functions, partner bank functions, and so on. There is the process of payment that customer follow to pay the utility bill. Moreover, what I have learnt and responsibilities are mentioned accordingly like data compilation, complain categorize, fraud verification, agent’s performances, over phone survey and so on. Besides, there are discussions about MobiCash service performance, reliability, service ability,brand image and features also. There is also have serve action plan, that what we need to do properly.Gap service modality is defined clearly which gap is measured accordingly. MobiCash service is the platform for financial accommodation of customer where they could follow up for easy transaction within short time. In depth there is some statistical overview in terms of customer and retailers preferences where some problems identified and there is also discussion about solution of those problems. Gap Service modality refers the some gas that GP need to cope up to satisfy the customer properly. Grameenphone Ltd. has initiated the train ticket service where customer would be more satisfied with the service quality and assurance. Bill payment, MobiCash service, ticketing service is the core study items of this report where it clarifies more about gap service modality. The core terms like survey report refers the problem stats and solution as recommendation. Think according to the customer’s choices because they are core assets of company. Their positive thought should bring up and fill up the gap accordingly. Financial service could be the platform of revenue generating so all service should maintain on the choice of customer and system should be upgraded.
    Keywords
    Gap service modality; Grameenphone
     
    Description
    This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2016.
     
    Cataloged from PDF version of Internship report.
     
    Includes bibliographical references (page 66).
    Department
    BRAC Business School, BRAC University
    Collections
    • Internship Report, BBA (Brac Business School)

    Copyright © 2008-2019 Ayesha Abed Library, Brac University 
    Contact Us | Send Feedback
     

     

    Policy Guidelines

    • BracU Policy
    • Publisher Policy

    Browse

    All of BracU Institutional RepositoryCommunities & CollectionsBy Issue DateAuthorsTitlesSubjectsThis CollectionBy Issue DateAuthorsTitlesSubjects

    My Account

    LoginRegister

    Statistics

    View Usage Statistics

    Copyright © 2008-2019 Ayesha Abed Library, Brac University 
    Contact Us | Send Feedback