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    How NPS adding value to RobiAxiata Limited

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    12104154_BBA.pdf (619.8Kb)
    Date
    2016-09-05
    Publisher
    BRAC University
    Author
    Rahman, Muhammad Ehsanur
    Metadata
    Show full item record
    URI
    http://hdl.handle.net/10361/6547
    Abstract
    The report is prepared based on the 3 months practical knowledge in customer experience department of RobiAxiata Limited. Customer experience department works to ensure better service and customer‟s perception. To make sure weather customers are happy with the service or not Customer Experience department implies many techniques. NPS is one of them. Through NPS we get to know about how customers experienced while taking the service. The report will give how NPS helping company to know what customers want, where company has room for improvement. The report also has a brief overview of robi axiata limited. The report also includes how NPS helping robi to connect with customers and how its knowing subscribers problems. On the report survey and analysis on NPS is also done.
    Keywords
    Robi Axiata Limited; NPS
     
    Description
    This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration,2016.
     
    Cataloged from PDF version of Internship report.
     
    Includes bibliographical references (page 32-33).
    Department
    BRAC Business School, BRAC University
    Collections
    • Internship Report, BBA (Brac Business School)

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