• Login
    • Library Home
    View Item 
    •   BracU IR
    • Brac Institute of Governance and Development (BIGD)
    • Masters in Procurement and Supply Management (MPSM) Program
    • Dissertation (Masters in Procurement and Supply Management)
    • View Item
    •   BracU IR
    • Brac Institute of Governance and Development (BIGD)
    • Masters in Procurement and Supply Management (MPSM) Program
    • Dissertation (Masters in Procurement and Supply Management)
    • View Item
    JavaScript is disabled for your browser. Some features of this site may not work without it.

    Analysis of impact on IT personnel of outsourcing IT services in organization: a case study of procurement of IT services for “maintenance, upgradation and support services for BRTA-IS” in Bangladesh Road Transport Authority (BRTA)

    Thumbnail
    View/Open
    14282002_MPSM.pdf (407.0Kb)
    Date
    2015-12
    Publisher
    BRAC University
    Author
    Khalil, Md. Ibrahim
    Metadata
    Show full item record
    URI
    http://hdl.handle.net/10361/6522
    Abstract
    Information technology outsourcing has been an increasingly important phenomenon in recent times. IT outsourcing refers to the use of a third party vendor to provide IT services that were previously provided internally. In recent years, information systems (IS) have become increasingly crucial to the ability of an organization to compete effectively. Outsourcing of IT functions in the organization has been prevailing in today’s business environment, and is used as a strategic incentive for the organization to reach organizational goals. The increasing importance of IS has placed a strain on the ability of an organization to produce and manage information in a timely, relevant, and cost effective manner. Many organizations have begun to rely more heavily on external vendors to meet their IS needs (outsourcing). Despite the growth of IT outsourcing and its promise to save costs, few studies have empirically examined the impact of IT outsourcing on cost savings. In fact, whether IT outsourcing will lead to cost reduction is largely an empirical question. IT outsourcing can save costs for firms through increased efficiency in IT operation and effective use of IT staff, due to vendors’ production cost advantage stemming from economies of scale. Relying on an external supplier for a resource may allow an organization to take advantage of economies of scale, thereby generating cost savings, but it also often means relinquishing some degree of control over that resource. Several factors must be considered by managers in order to make rational outsourcing decisions which do not adversely effect competitive strategy. The objective of this dissertation is to study the role change for IT personnel and the impact it has on the organization. IT personnel’s roles are changed with knowledge, and the impact would be there on the organization after the IS has been outsourced. The dissertation is based on a case study of procurement of services for “Maintenance, Upgradation and Support Services for BRTA-IS” in Bangladesh Road Transport Authority (BRTA). The key term were investigated; roles and responsibility change and the relationship with the service provider. Findings imply that outsourcing of IT functions can have severe impact on IT personnel’s role change. The study found support for the need of more job training for IT personnel. Although, existing literature emphasizes the need for service oriented knowledge, our findings also imply the demand for theoretical technical knowledge. The case study found support for a new role for IT personnel with the service providers. iii Several factors contribute to the challenge IT personnel with the service provider. For the case study, we purpose improvement points in order to make IT personnel perform their new role better.
    Keywords
    Bangladesh Road Transport Authority; IT personnel
     
    Description
    This dissertation is submitted in partial fulfillment of the requirements for the degree of Masters in Procurement and Supply Management, 2015.
     
    Cataloged from PDF version of thesis report.
    Department
    BRAC Institute of Governance and Development
    Collections
    • Dissertation (Masters in Procurement and Supply Management)

    Copyright © 2008-2019 Ayesha Abed Library, Brac University 
    Contact Us | Send Feedback
     

     

    Policy Guidelines

    • BracU Policy
    • Publisher Policy

    Browse

    All of BracU Institutional RepositoryCommunities & CollectionsBy Issue DateAuthorsTitlesSubjectsThis CollectionBy Issue DateAuthorsTitlesSubjects

    My Account

    LoginRegister

    Statistics

    View Usage Statistics

    Copyright © 2008-2019 Ayesha Abed Library, Brac University 
    Contact Us | Send Feedback