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Customers attitude towards pre-ordering mobile phones from online shops in Bangladesh

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dc.contributor.advisor Tarannum, Iffat
dc.contributor.author Ahmad, Khaja Bakir
dc.date.accessioned 2016-09-25T05:59:54Z
dc.date.available 2016-09-25T05:59:54Z
dc.date.copyright 2016
dc.date.issued 2016-09-06
dc.identifier.other ID 12104039
dc.identifier.uri http://hdl.handle.net/10361/6450
dc.description This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2016. en_US
dc.description Cataloged from PDF version of Internship report.
dc.description Includes bibliographical references (page 29).
dc.description.abstract Pr-ordering mobile phone from online shops is a quite new concept to the market and understanding customers’ attitude towards it was the core objective of this report. From analyzing the primary survey data collected, the core outcome found was most of the customers have started relying on this pre-order system after having the better service for Symphony H400 Smartphone from Pickaboo.com. The sample population was selected from Dhaka based customers to measure the whole scenario of Bangladesh. Because according to Bangladesh Telecommunication Regulatory Commission (BTRC) report July, 2016; the total number of internet users in Bangladesh is 63.915 million where 28 million users are from Dhaka which is about 44% of the whole number (BTRC, 2016). From the study, there were nobody who said that the service of H400 pre-order system was poor or none of them were dissatisfied with it whereas 96% of them will return to pre-order mobile phones from Pickaboo.com or any other trusted online shops which shows the positive cognition/belief of the customers on it. From the respondents, only 20% had experience of this pre-order system but 84% stated that they feel secure with this process which is a positive feeling. The increased percentage of trustworthy and repetitive customers also proves positive behavioral intentions towards per-ordering mobile phones from online shops. Moreover, in the question of ability, we have seen that income group middle to lower middle class (<60,000 to <20,000) is having positive intention to buy phones through pre-order. Besides this, their age group were within 20-40 which is young and always demand new things from in the market. Social influence is also a factor for which they get interest to go for such first mover experience seeing around them through pre-order and when the product is mobile phone this become behavior of the customers more frequently. en_US
dc.description.statementofresponsibility Khaja Bakir Ahmad
dc.format.extent 29 pages
dc.language.iso en en_US
dc.publisher BRAC University en_US
dc.rights BRAC University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission.
dc.subject Customers attitude en_US
dc.subject Mobile phones en_US
dc.subject Online shops en_US
dc.title Customers attitude towards pre-ordering mobile phones from online shops in Bangladesh en_US
dc.type Internship report en_US
dc.contributor.department BRAC Business School, BRAC University
dc.description.degree B. Business Administration


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