Usage of academic libraries: the role of service quality, resources, and user characteristics
Date
2001Publisher
© Graduate School of Library and Information Science. University of Illinois at Urbana-ChampaignMetadata
Show full item recordCitation
Simmonds, P. L., & Syed Saad , A. (2001). Usage of academic libraries: the role of service quality, resources, and user characteristics. Library Trends ,Measuring Service Quality 49(4), 626–634. Retrieved from https://www.ideals.illinois.edu/handle/2142/8368Abstract
Competitive pressures from different information providers; widely
available information resources; rising costs of books, serials, and electronic
resources; and emerging new technologies and services providing
information to potential library users raise questions about the role of
academic libraries in present times. There has been some deliberation
about the necessity to better understand and define the needs and expectations
of library users to provide the appropriate kind and levels of service
to provide satisfaction and service quality. But whether satisfaction
with services is likely to explain the use of actual facilities is a moot question-
i.e., the link between user satisfaction and usage of the brick and
mortar facilities may be tenuous. This study proposes and tests a model to
explain the use of academic libraries. The explanatory factors include
service quality factors, resources, and user characteristics. Students in three
academic libraries were surveyed in Erie, Pennsylvania, over a period of
three semesters. Of the 210 questionnaires that were distributed, 188 were
returned. The model was significant and explained some of the variation
in library usage.
Keywords
Libraries user satisfaction.; Libraries evaluation; Libraries quality control.; Libraries standardsDescription
This is an Open Access Article. It is published by Library Trends ,Measuring Service Quality and the definite version is available at: http://hdl.handle.net/2142/8368Publisher Link
https://www.ideals.illinois.edu/handle/2142/8368Collections
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