Explaining user satisfaction with academic libraries: strategic implications
Publisher© American Library Association, Chicago
MetadataShow full item record
CitationAndaleeb, S. S., & Simmonds, P. L. (1998). Explaining user satisfaction with academic libraries: strategic implications. College & Research Libraries, 59(2), 156–167. Retrieved from http://crl.acrl.org/content/59/2/156
Competitive pressures, information availability, rising costs, and an increasingly aware and selective student population mandate that academic libraries become more user focused. This calls for a better understanding of the specific needs of library users in order to provide the appropriate type and level of service that meets those needs. This study proposes and tests a five-factor model to explain user satisfaction with academic libraries. Students availing the services of three academic libraries in Erie, Pennsylvania, were surveyed over a period of three semesters. The model explained 64 percent of the variation in the dependent variable. Strategic implications of the proposed model are discussed.