Abstract:
The intern report is describes about the financial highlights of Jamuna Bank Limited, its present financial condition, kind of investment done by the company, customer service and satisfaction etc. in Bangladesh. Through discussion with the instructor of my research, I have identified the key factors like customer perception, foreign exchange facility provided by the bank, the duration to get LC, human relationship, type of account, type of foreign direct service they provide, customer service, environment which is highly influenced to its customers and ensure the progress of the bank compare to the others. From the beginning, I have tried to develop a standard questionnaire to gather all the data from the respondents and also to analyze and interpret those to get the real scenario. To complete my intern report, I need to make a survey on twenty five Bangladeshi respondents who have habituated and regularly taking baking service from different banks and gather their feedback to complete the project. To make a standard report I have taken one twenty five different people as a sample and based on the questionnaire, I have conduct a survey on it. I also find out percentage and frequency test based on the survey respond. And trying to show that they have significant relationship among the components or not. I need to develop the questionnaire into two parts one is demographic and another one is psychographic. In demographic I have included the age, gender, profession and monthly income etc. and in psychographic section I have include several components based on literature review of some secondary journal paper and expert opinion. Moreover, based on the questionnaire I have concluded the calculation and interpreted the result.
