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dc.contributor.advisorAminuzzaman, Dr. M. Salahuddin Muhammad
dc.contributor.authorRahman, Md. Oliur
dc.date.accessioned2015-03-06T09:44:03Z
dc.date.available2015-03-06T09:44:03Z
dc.date.copyright2014
dc.date.issued2014-12
dc.identifier.other13372006
dc.identifier.urihttp://hdl.handle.net/10361/4061
dc.descriptionThis thesis is submitted in partial fulfillment of the requirements for the degree of Masters of Arts in Governance and Development, 2014.en_US
dc.descriptionCataloged from PDF version of thesis report.
dc.descriptionIncludes bibliographical references (page 67 - 69).
dc.description.abstractUISC (Union Information and Services Center) is an outlet to provide information and e-service facilities among the rural level people of Bangladesh. This center was established to deliver the information like market condition, agriculture, education, government and non-government commercial services, community relation support services etc. The purpose of UISC is to provide the easiest e-services and to make an interaction. In this research, both qualitative and quantitative research approach have been applied. Data were collected by using questionnaire from random sampling through the service providers and the service receivers from the study area which was in Bhola sadar Upazila under Bhola District in Bangladesh. The institutional assessment of UISC, in this study, was evaluated by citizen’s satisfaction and infrastructure & logistic support. Accordingly, citizen’s satisfaction is evaluated by 5(five) different variables and infrastructure & logistic support is evaluated by 7(seven) different variables. Standard of e-service, skill of UISC entrepreneurs, entrepreneurs’ regularity at UISC, extent of accessibility to UISC, success of e-service delivery have found the positive relation with the citizen’s satisfaction. While e-service providing equipments, power supply, internet speed, trained entrepreneurs, entrepreneurs’ satisfaction /income, financial Support, support from Union Parishad have the positive relation with infrastructure & logistic support. The study result has shown that the effectiveness of UISC, in respect of citizen’s satisfaction, is near to the effective level while the effectiveness of UISC, in respect of infrastructure &logistic support, is in between of effective and somehow effective level. The effectiveness of UISC about the e-service delivery largely depends upon the citizen’s satisfaction and infrastructure & logistic support. That is why, it is needed to improve the satisfaction level of rural people according to their desire. Moreover, It is also important to improve the infrastructure & logistic support for the purpose of smooth e-service delivery. It is sure that the effectiveness of UISC is possible to reach its utmost level through comprehensive development of both citizen’s satisfaction and infrastructure & logistic support. The research and its results also have some limitations which direct for further study to make the UISC effective regarding e-service delivery.en_US
dc.description.statementofresponsibilityMd. Oliur Rahman
dc.format.extent74 pages
dc.language.isoenen_US
dc.publisherBRAC Universityen_US
dc.rightsBRAC University dissertation are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission.
dc.subjectGovernance and developmenten_US
dc.subjectUISC (Union Information and Services Center)en_US
dc.titleAn institutional assessment of UISC (Union Information and Services Center) : a case study of two selected Union Parishad of Bangladeshen_US
dc.typeThesisen_US
dc.contributor.departmentBIGD, BRAC University
dc.description.degreeM. Governance and Development


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