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    Retail activities & customer service of City Bank Ltd. : Dhanmondi branch

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    10104109.pdf (3.807Mb)
    Date
    2014-03-10
    Publisher
    BRAC University
    Author
    Tasmem, Farah
    Metadata
    Show full item record
    URI
    http://hdl.handle.net/10361/3072
    Abstract
    Banking is known as the backbone of the national economy and it play an important role in the business sector & promoting industrialization & economic development of the country. City Bank Ltd is one of the ancient private commercial bank operated in Bangladesh which deals with four different and significant banking divisions which are the driving force of the bank such as Retail Banking, Corporate and Investment Banking, SME Banking and Treasury Banking. Here the report has been prepared on “Retail activities and Customer services of CBL” and it covers detail about retail banking activities and customer service accomplishes by the bank. Besides it also consist of general information of CBL, financial information, learning points, findings, and recommendation. Retail banking discusses about the banking in which banking institutions accomplish transactions directly with consumers, rather than corporations or other banks. CBL started its retail function in 2009. Through retail banking City bank collects deposits, provides loan to customers, and offers various card services both local and abroad and some services to non-resident business. The bank wants to provide their customers the best-in-class services, innovative products and financial solutions from smart outlets. During the internship period I worked under the customer service department. The Customer Service area is divided into few sections such as, Cheque, pin, cards, loan, remittance, pay order and so on. The customer service includes activities, such as- opening different accounts, cheque requisition and delivery, pin receive and delivery, loan paper fill up and processing, call center registration and so on.
    Keywords
    Business administration
    Description
    This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration,2014.
     
    Cataloged from PDF version of Internship report.
     
    Includes bibliographical references (page 53).
    Department
    BRAC Business School, BRAC University
    Collections
    • Internship Report, BBA (Brac Business School)

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