Abstract:
This report was specially made to examine the “Customer Satisfaction atJamuna Bank Limited”, Dholaikhal Branch, focusing on the customer satisfaction. An attempt to familiarize service functions of Jamuna Bank Ltd. It is an aim to draw up strategic and effective practices of all functions by identifying the strength and weaknesses of Jamuna Bank Limited. This report focuses three months working experience at Dholaikhal Branch of Jamuna Bank Ltd. As a part of satisfying their objectives through their customer Jamuna Bank Ltd. offers the following accounts: Current Deposits, Savings Bank Deposits, Fixed Deposits, Short Term Deposits, Monthly Term Deposits, Any other deposits as may be approved/ advised by Head Office. Jamuna Bank Limited has a reputation as a partner for growth. Transparent and quick decision making, efficient team of performance, satisfied customers, online banking, effective internal control, diversification of investments etc. are the major strengths of JBL. Jamuna Bank limited has provided its Banking service with a top leadership and management position. After doing this intern report I have found that most of the customers of Jamuna Bank Limited have positive satisfaction towards its service quality. Thus, it is expected that the service quality of Jamuna Bank Limited will be increased day by day and it will achieve more popularity among the people in future.
