Employee engagement & Q12 survey at SCB: perspective Bangladesh

Abstract

Generally, by the word ― "Bank", we mean the financial institution that deals with money. Banking sector is expanding its hand in different financial events every day. At the same time, the banking process is becoming faster, easier, and the banking arena is becoming wider. The dimension of Banking has been changing rapidly due to Deregulation, Technological innovation and Globalization. Banking in Bangladesh has to keep pace with the global change. Standard Chartered Bank established in 1948 with a view of providing welfare oriented banking services based on internationally general banking. In the banking sector of Bangladesh, Standard Chartered Bank is performing well as it provides banking services to its customers in lowest possible price amongst the private banks operating in this country. Therefore, it is now in the leading position among the internationally commercial banks operating in Bangladesh. I am fortunate to be placed in Standard Chartered Bank (SCB) for gaining on-field experience as an intern for a period of three months, as a part of my internship program of Bachelors of Business Administration course (BBA) requirement. I was recruited as an intern for the department of Human Resources Department of SCB. This report based on practical orientation of the Standard Chartered Bank contains my practical observation and experience of different desk in the Standard Chartered Bank, Human Resources Department. I have experience the exercise of day to day activities of HRD during my internship program. Here, I have interested to make report on ―Employee Engagement & Q12 Survey at SCB: Perspective Bangladesh‖, where I will be discussing what is Q12, how it is used to determine the employee engagement in SCB, the loopholes of Q12, the action plans to improve the employee engagement, is it really effective and useful or not and lastly some recommendation from my end about Q12, employee engagement and overall Banking of SCB. In addition to this, I have also provided an overview of the company, the department I have been assigned to briefly look at Standard Chartered Bank and understand the whole banking process, keeping close attention on their culture, which will be discussed in the organization part along with an account of my experience as an intern at SCB. In preparation of this digest, both primary and secondary data sources have been used. The primary data were mainly collected while discussing with the employees and observing the HR Personnel how they conduct the survey, discuss the outcome and reach to action plans for future improvements. The secondary data sources were the company website, the annual reports and other publicized documents of the company as well as from other books, other websites and so on.