A working report on corporate banking and trade service at Citibank, N.A.
AuthorSunny, Kazi Sarwar Jahan
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Banking is the most lucrative business and thus should provide the best services to the clients to maintain its welfare. More importantly, since this sector is highly customer oriented, the only way it can achieve its goal is by satisfying the customers by providing quality, effective and efficient services. I got the privilege to work as an intern in Citibank, N.A., Dhaka (Motijheel branch) for sixteen (16) successive working weeks (4 month).The topics that I have focused in my report are on Citibank‟s work activity and services; that would be Corporate Banking and Trade which they practice all throughout Bangladesh. I worked under Trade Operations. In Trade, I basically worked under import, export, and loan and guarantee department. I have tried to gather as much information possible about how they work, which is in the form of “Corporate Banking in Bangladesh”, their “Trade” which they conduct with “Import and Export”, along with some loans and guarantees, and their managerial function. I have discussed about the bank‟s main focus points and also how they deal with their employees, clients and valuable customers. I also try to do a SWOT (strengths, weakness, opportunity, threat) analysis and a data analysis for the last three consecutive years. Moreover, being able to work as part of Citibank‟s employee gave me a firsthand insight at how the bank approaches towards its employees, how these employees deal with their clients, and how the employees interact with each other. This real picture of the bank which I was able to observe through my eyes during my internship period has contributed greatly in preparing this report. I also gathered practical experience during this period which also helped me in preparing this report accurately. At last I must say that I was very lucky in getting this opportunity whereas people hardly get the chance to work as an intern at Citibank, N.A.