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Comparison of customer service between Janata Bank Ltd and BRAC Bank Ltd

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dc.contributor.advisor Haque, K.M. Nafiul Haque, Tasfin Iftekharul 2019-01-30T04:05:52Z 2019-01-30T04:05:52Z 2018 2018-12-02
dc.identifier.other ID 13204050
dc.description This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2018. en_US
dc.description Cataloged from PDF version of internship report.
dc.description Includes bibliographical references (page 38).
dc.description.abstract I am doing my internship in the Janata Bank Ltd. From the very first time I was in doubt with their customer satisfaction. Their service quality was low and that is why they might be losing revenue. Then I scrolled through the internet and found out that BRAC Bank is earning equivalent to Janata bank ltd by investing almost half than JBL. Then I thought customer satisfaction might impact the situation here in any of the ways. That is why I have prepared some question papers and chased some respondents to collect the evidence about the customer satisfaction matter of JBL. The report will discuss the method I have applied for measuring the customer satisfaction of the banks. Then I have measured two of the banks taking responses from both of the customers and their officials so that I get the exact output. So, the report discusses the finding of the analysis. The report also gives a logical recommendation to the JBL by the findings of the report. en_US
dc.description.statementofresponsibility Tasfin Iftekharul Haque
dc.format.extent 38 pages
dc.language.iso en en_US
dc.publisher BRAC University en_US
dc.rights BRAC University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission.
dc.subject Janata Bank Limited en_US
dc.subject BRAC Bank Limited en_US
dc.subject Customer service en_US
dc.subject.lcsh Banks and banking--Bangladesh.
dc.subject.lcsh Customer services--Bangladesh--Marketing.
dc.title Comparison of customer service between Janata Bank Ltd and BRAC Bank Ltd en_US
dc.type Internship report en_US
dc.contributor.department BRAC Business School, BRAC University B. Business Administration

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