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One of my very close friend Zihan sudden called me and asked me what is the timing of Calcutta fare and timing to reach there. I told him about the fare and the timing of our airlines. He managed himself along with his father for a very urgent check up and medical treatment in Bangalore. For the time constraints he cut the Regent fare and as well as cut the tickets of a connecting flight in Bangalore. The day when he arrived with his sick father with all the preparations to reach there safely and all on a sudden he gave a text in the airport that flight will be half an hour delay for a technical reason. At that moment he had nothing to unless waiting. Result is nothing but he missed the appointment and his father did not get a proper treatment in Bangalore for doctor’s tough schedule. They got very disappointed and get back to the city with a broken heart, alas! Yes, I am talking about the delay flight or a cancel flight which is occurring very randomly now a days. Usually we use flight on some urgency or to make any conduct which need very urgent placement. Managing time from work life, going for a better treatment, emergency business plan or meeting for those all stuffs we use flight. It is really hurting when we face a delay flight or cancel flight even if it is right before the departure it will be more painful. Sad but truth is most of the airlines industry make some delay very often. There might be technical issue or might be weather issues or might be some other personal issue to make delay on flight. Whatever the reason is this situation is really embarrassing for the passengers as well as for the authority too. Both the party faces pretty many difficulties solving this problem. Competition with the airlines industries are increasing day by day. Airlines are becoming more familiar also day by day. Apart from the international airlines industries we have few Bangladeshi airlines company. Novo Air, Regent Air, US Bangla, Biman Bangladesh Airlines and United Airlines which currently stop their operation due to bankruptcy. Among these five airlines company in Bangladesh Regent is doing better and trying to do better in the nearest future. Managing passengers is really difficult to any industry. Regent is managing its potential customers very efficiently. There are basically two types of customers. One is business customer and another is economy customer. Regent is managing both the customers in a effective way. To upgrade their sell Regent has different agencies who are selling their tickets everyday in a huge amount. They have their own sales outlets, sales counters too but besides this they have those agencies that are selling their tickets and getting commissions. As the competition is increasing day by day among the airlines industries so it is also becoming very challenging to maintain the proper quality and service to the passengers. Still Regent Airways is trying its level best to ensure the top quality and service ahead.