Operation management of Trust Bank Limited (Gulshan corporate branch)
AuthorNeha, SyedaTamanna Nawar
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Significance of banking system for the development of a country is very important. It is quite impossible for any country to develop in commercial and industrial and sector without a sound banking system in this modern economic Era. At the same time due to Globalization and Technological advancements, the banking business has become very competitive now a days. All banks are competing together to give effective service to their customers. And to achieve most client satisfaction along with highest profit percentage with qualified working force. The report “Operation Management of Trust Bank Limited (Gulshan Corporate branch)” mainly focuses on the smooth management system and to achieve maximum customersatisfaction through highlighting their products, packages and services. They offer their services to customers of all ranges of these services, their different features, quality of service. Trust Bank tries to introduce international standard products and services to draw attention of all ranges of the customer and to meet their need. According to my viewpoint it is quite difficult to specify any one thing or to specify the customer satisfaction procedure in our country in this short period of time. Trust Bank Limited has their prescheduled plans to attract wide range of clients by providing them quality services in order to fulfill their need. They have numerous offers and programs for their customers with attractive packages. although they are doing a good job but according to my perception they need to focus more on the overall management system and consumer behavior which should be much accommodating with Gulshan Corporate Branch as well as with other branches for a smooth flow of work. I express my observation and personal experience towards the TBL‟s operations and I recommend few essential recommendations to maintain the organizations standard to the excellence according to my viewing platform. In addition, employees also require training with change in their development. Human Resource Division of any organization has been conveying an important role for the proper outcome of employee potentials. These are treated as resources with capabilities. These resources employees also require well training for the proper development.The result of their goals depends largely on a well-trained and motivated workforce. This workforce requires training not only for the enhancement of their organization but also to flourish their career. v Trust bank limited focuses to this pillars to bring out the best from the employees by involving them in various training programs. All these programs results in excellence of service and a sound career of employee as well. To summarize the whole situation, I would like to say that, Trust Bank Limited (TBL)Gulshan Corporate Branch is trying their best by putting a lot of efforts to standardize the banking system in our country with a career oriented workforce with proper career counseling which will motivate them as their career is on the runway of development.