• Login
    • Library Home
    View Item 
    •   BracU IR
    • Brac Business School (BBS)
    • Internship Report, BBA (Brac Business School)
    • View Item
    •   BracU IR
    • Brac Business School (BBS)
    • Internship Report, BBA (Brac Business School)
    • View Item
    JavaScript is disabled for your browser. Some features of this site may not work without it.

    Operation management of Trust Bank Limited (Gulshan corporate branch)

    Thumbnail
    View/Open
    12204062_BBA.pdf (1.240Mb)
    Date
    2018-09-03
    Publisher
    BRAC University
    Author
    Neha, SyedaTamanna Nawar
    Metadata
    Show full item record
    URI
    http://hdl.handle.net/10361/10966
    Abstract
    Significance of banking system for the development of a country is very important. It is quite impossible for any country to develop in commercial and industrial and sector without a sound banking system in this modern economic Era. At the same time due to Globalization and Technological advancements, the banking business has become very competitive now a days. All banks are competing together to give effective service to their customers. And to achieve most client satisfaction along with highest profit percentage with qualified working force. The report “Operation Management of Trust Bank Limited (Gulshan Corporate branch)” mainly focuses on the smooth management system and to achieve maximum customersatisfaction through highlighting their products, packages and services. They offer their services to customers of all ranges of these services, their different features, quality of service. Trust Bank tries to introduce international standard products and services to draw attention of all ranges of the customer and to meet their need. According to my viewpoint it is quite difficult to specify any one thing or to specify the customer satisfaction procedure in our country in this short period of time. Trust Bank Limited has their prescheduled plans to attract wide range of clients by providing them quality services in order to fulfill their need. They have numerous offers and programs for their customers with attractive packages. although they are doing a good job but according to my perception they need to focus more on the overall management system and consumer behavior which should be much accommodating with Gulshan Corporate Branch as well as with other branches for a smooth flow of work. I express my observation and personal experience towards the TBL‟s operations and I recommend few essential recommendations to maintain the organizations standard to the excellence according to my viewing platform. In addition, employees also require training with change in their development. Human Resource Division of any organization has been conveying an important role for the proper outcome of employee potentials. These are treated as resources with capabilities. These resources employees also require well training for the proper development.The result of their goals depends largely on a well-trained and motivated workforce. This workforce requires training not only for the enhancement of their organization but also to flourish their career. v Trust bank limited focuses to this pillars to bring out the best from the employees by involving them in various training programs. All these programs results in excellence of service and a sound career of employee as well. To summarize the whole situation, I would like to say that, Trust Bank Limited (TBL)Gulshan Corporate Branch is trying their best by putting a lot of efforts to standardize the banking system in our country with a career oriented workforce with proper career counseling which will motivate them as their career is on the runway of development.
    Keywords
    Operation management; Trust Bank Limited
     
    LC Subject Headings
    Banks and banking--Bangladesh.; Bank management.
     
    Description
    This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2018.
     
    Cataloged from PDF version of internship report.
     
    Includes bibliographical references (page 55).
    Department
    BRAC Business School, BRAC University
    Collections
    • Internship Report, BBA (Brac Business School)

    Copyright © 2008-2019 Ayesha Abed Library, Brac University 
    Contact Us | Send Feedback
     

     

    Policy Guidelines

    • BracU Policy
    • Publisher Policy

    Browse

    All of BracU Institutional RepositoryCommunities & CollectionsBy Issue DateAuthorsTitlesSubjectsThis CollectionBy Issue DateAuthorsTitlesSubjects

    My Account

    LoginRegister

    Statistics

    View Usage Statistics

    Copyright © 2008-2019 Ayesha Abed Library, Brac University 
    Contact Us | Send Feedback