• Login
    • Library Home
    View Item 
    •   BracU IR
    • Brac Business School (BBS)
    • Internship Report, BBA (Brac Business School)
    • View Item
    •   BracU IR
    • Brac Business School (BBS)
    • Internship Report, BBA (Brac Business School)
    • View Item
    JavaScript is disabled for your browser. Some features of this site may not work without it.

    Measuring customer satisfaction based on operational time on Al-Arafah Islami Bank Limited; Mirpur 10 branch

    Thumbnail
    View/Open
    12204118_BBA.pdf (804.3Kb)
    Date
    2018-04-12
    Publisher
    BRAC University
    Author
    Sakif, Tanvir Ahmed
    Metadata
    Show full item record
    URI
    http://hdl.handle.net/10361/10459
    Abstract
    The report highlights products and services offered by the bank to its customers, ranges of these services, related shortcomings and suggestions how to overcome.As a part of my academic requirement for the completion of my BBA program, I needed to complete my internship program for the duration of three months in Al-Arafah Islami Bank Limited, Mirpur-10 Branch. It is pleasure to me that I got hands-on experience in the banking sector. Here can know about the modern banking facilities as well as Consumer behaviour. These bank initiatives are designed to match the changing trade & industrial needs of the clients. As a result, this bank has a good corporate culture inside the bank. The environment of this branch Is good. Where employees make friendly environment. In the project part here I want to make a different type of observation to find out the customer satisfaction. Here I Just record some data by observation and ask a few questions to the customers. And Find out some recommendation. The main point I find out that of employees collaborate each other and provide dedicated personnel for customer service than waiting time and service time could be easily reduced and must increase the level of customer service.
    Keywords
    Customer satisfaction; Al Arafah Islami Bank Limited; Islamic banking
     
    Description
    This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2018.
     
    Cataloged from PDF version of internship report.
     
    Includes bibliographical references (pages 42-43).
    Department
    BRAC Business School, BRAC University
    Collections
    • Internship Report, BBA (Brac Business School)

    Copyright © 2008-2019 Ayesha Abed Library, Brac University 
    Contact Us | Send Feedback
     

     

    Policy Guidelines

    • BracU Policy
    • Publisher Policy

    Browse

    All of BracU Institutional RepositoryCommunities & CollectionsBy Issue DateAuthorsTitlesSubjectsThis CollectionBy Issue DateAuthorsTitlesSubjects

    My Account

    LoginRegister

    Statistics

    View Usage Statistics

    Copyright © 2008-2019 Ayesha Abed Library, Brac University 
    Contact Us | Send Feedback