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Service quality perceptions and patient satisfaction: a study of hospitals in a developing country
(© 2001 Elsevier Science Ltd., 2001)
Patients’ perceptions about health services seem to have been largely ignored by health care providers in developing countries. That such perceptions, especially about service quality, might shape confidence and subsequent ...
Usage of academic libraries: the role of service quality, resources, and user characteristics
(© Graduate School of Library and Information Science. University of Illinois at Urbana-Champaign, 2001)
Competitive pressures from different information providers; widely available information resources; rising costs of books, serials, and electronic resources; and emerging new technologies and services providing information ...