http://hdl.handle.net/10361/2 Sat, 18 May 2013 22:09:52 GMT 2013-05-18T22:09:52Z http://hdl.handle.net/10361/2428 An evaluation of the activities of RFC (Retail Finance Center) in The City Bank Ltd. Khan, Md. Zobair Hossain Now a day’s retail banking is rising across the globe because banks are developing and adapting their distribution channels to meet the needs of increasingly demanding customers. Branches are more attractive and better designed; web sites are more secure; and call centers offer faster solutions to customers’ problems. One of the most remarkable success stories of last 50 years’ banking industry globally has been the conceptualization and innovative execution of banking with individual customers, their friends & families. The industry has termed it as Retail Banking or Personal Banking or Consumer Banking; and it has now - at a very rapid pace – become the major revenue line for most of the top banks in the world. City Bank, too, recently has started its journey in Retail Banking. “City Retail - add a little city to your life” is the new brand-mantra, the pay-off line for City Retail. In this report, the study tries to discuss about the different retail products of the City Bank Ltd and also try to discuss about the important functions of the retail finance center. The present study focuses on evaluation of the activities of RFC (retail finance center). Wed, 26 Dec 2012 00:00:00 GMT http://hdl.handle.net/10361/2428 2012-12-26T00:00:00Z http://hdl.handle.net/10361/2427 Consumers perception about the services offered in Southeast Bank Limited Akhtar, Shahanaz This report is conducted on “Consumers perception about the services offered in “Southeast Bank Limited.” Southeast Bank Limited (SEBL) is one of the private sector commercial banks of the country in terms of asset quality, profitability, market diversification, and capital adequacy. By conducting this research, it has been tried to identify the consumer’s perception and attitude towards the services offered in Southeast Bank Limited and whether the customers are satisfied by having the services or not. This report has been divided into four parts. In the first part of the report a brief discussion on the organization is given, vision, missions, the history, their competitors and other things. The second part is all about the job that was assigned. The third part is the findings and analysis part. The analysis and recommendation part has been based on the respondent of Gulshan branch. The readers of this research paper will be able to understand about the services of Southeast Bank Limited, the views of customers towards the different services, the level of customer satisfaction, the products and services offered for customers, reasons behind customer dissatisfaction and lots of other issue related to the services offered. In this report, a survey has been done to find out the perception of consumers regarding the services offered in Southeast Bank Limited. The analysis has been done considering the three main factors demographic segment, perception section and the satisfaction section. In the demographic segment analysis has been on customer’s opinion based on their gender, age, education, length of involvement with the bank. In the perception section it has been focus on the consumers views of the services offered that are popular in Southeast Bank Limited and in the satisfaction section the analysis has been done on the reasons for customer dissatisfaction. Finally, after reading this report one would easily understand the consumer’s perception about the services of Southeast Bank Limited and also the reasons for customer’s dissatisfaction level. Some recommendation is given at the end of the report to improve and maintain the efficiency of customer service and help to increase more customer satisfaction of Southeast Bank Limited. Mon, 26 Dec 2011 00:00:00 GMT http://hdl.handle.net/10361/2427 2011-12-26T00:00:00Z http://hdl.handle.net/10361/2426 A report on SME loan and deposit product features of BRAC Bank Limited Iqbal, Md. Asif A bank is a financial institution whose main aim to bring money and earn profit for the organization. No doubt that it plays a vital role in forecasting the economic and social condition of a country. The Banking sector of Bangladesh is passing through a tremendous reform under the economic deregulation and opening up the economy. This banking sector is becoming extremely competitive with the arrival of multinational banks as well as emerging and technological infrastructure, effective credit management, higher performance level and customer satisfaction currently. “A Study on SME Products Features and development of BRAC Bank Limited” is the main theme of this internship report. BRAC Bank Limited is a scheduled Commercial Bank in Bangladesh that established under the Banking Companies Act, 1991 and incorporated as Private Limited Company on May 20, 1999 under the Companies Act, 1994. The journey of its operation started on July 4, 2001 with a vision to be the market leader through providing all sorts support to people in term of promoting corporate and small entrepreneurs and individuals all over the Bangladesh. BRAC Bank Limited is the first local commercial banks that providing online banking service to its customers from the very beginning of its starts. It also starts providing loan facilities to small and medium trading, manufacturing and service oriented enterprises all over the country for the first time among local commercial banks. BRAC Bank Limited presently focuses on Small & Medium Enterprises or SME which play a huge role in the economic development of any country. The reason behind focusing on SME is the management of BRAC Bank Limited has realized that to the economic contribution of the country this sector is playing a huge role and by ignoring the SMEs the economic growth of the country is not possible. At present, the employment generation of BRAC Bank Limited by SME is 60% and SME contribution to GDP is 25%. Currently BRAC Bank Limited is the fourth largest SME bank globally. However, This internship report is organized into different chapters. At first in organization part, I have discussed about the company profile, its foundation and growth, networks and also include the SWOT analysis. In job description part, I have discussed about the work experience, daily work that I had to do during my internship period at BRAC Bank limited, different aspects of job performance and lastly observation and recommendation. And lastly in the project part, I have discussed the total analysis over SME product features and development of BRAC Bank Limited. Wed, 06 Mar 2013 00:00:00 GMT http://hdl.handle.net/10361/2426 2013-03-06T00:00:00Z http://hdl.handle.net/10361/2425 Customer satisfaction on News of Channel 24 Alam, Surovi Channel 24 is a fast growing Television Channel. Considering the importance of customer satisfaction, this project was designed to assess the satisfaction level of Channel 24’s subscribers and Customers. It is generally recognized that, although Channel 24 is the finest Channel in Bangladesh, its customer’s are not fully satisfied with their services. If Channel 24 does not take care of these dissatisfactions and other company enters the market with similar offers, it will be difficult for Channel 24 to keep current market intact. A survey was thus conducted focusing on different customer satisfaction factors of Channel 24. Channel 24 has been successful to build a superior image in comparison to the other operators. In other words, Channel has a clear advantage over the competitors. Channel 24 has some additional features in comparison to its competitors. The News of Channel 24 is playing a vital role to increase the subscribers and customers. Another important thing is that Channel 24 viewers are mostly satisfied with the rest of the program like entertainment, sports, drama serial etc. Moreover, customers and subscribers are happy with the every service and programs of Channel 24 This is an internship report regarding the customer satisfaction on news of Channel 24 Bangladesh. It starts with an introduction about Channel 24 followed by the activities of Channel 24. It gives briefing about the technique and process of customer satisfaction on Channel 24. The report also include about the marketing system which is used by channel 24. The reports show an internal architecture of the working of the Channel 24 as a marketer in Media world. Also it discusses the departments, objectives, policies, customer services and operational description of Channel 24. It also includes some necessary statistics. In the end there is a briefing about internship project that was assigned during required internship to me. Sat, 01 Sep 2012 00:00:00 GMT http://hdl.handle.net/10361/2425 2012-09-01T00:00:00Z